Contents
Logging On
Depending on what your administrator has allowed, you can log on to NFuse Classic:
Using a username and password. How?
As a guest user. How?
Using a smart card. How?
Using Desktop Credential Pass-Through. How?
Changing your Password
You can change your password, if your administrator has enabled this feature. How?
Accessing your Applications
After logging on to NFuse Classic, you can access your applications from the Applications page. How?
Configuring Application Settings
Depending on what features your administrator has enabled, you can:
Return to the folder location that you last visited. How?
Display the path of your folder location. How?
Bypass the Login page and log on to NFuse Classic automatically. How?
Change the level of detail displayed for applications. How?
Change the window size in which applications are launched. How?
Change the window color used to display applications. How?
Specify the level of sound quality required. How?
Change the client used to run your applications. How?
Select the components included in the ICA Java Client. How?
Connection Troubleshooting
Client settings. How?
Firewall restrictions. How?
Application launching. How?
Printing
Logging out
Click Logout to log off from NFuse Classic.
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Logging on
How you log on to NFuse Classic depends on what your administrator has configured. For example, you may need to type a username and password in the Login page, or you may be logged on automatically using the credentials you used to access your desktop computer.
When you log on successfully to NFuse Classic your application set is displayed. If log on is not successful, check the Message Center for information.
To log on using a username and password
Users who log on to NFuse Classic with a username and password are known as “explicit users”.
From the Login page, select Explicit User. Note that this option may not be displayed, depending on what your system administrator has configured.
Type your:
Username
Password. Asterisks(*), or dots (.) rather than your password, are displayed on-screen as you type.
Domain. This is the computer network area you use to access NFuse Classic. This option may not appear, depending on what your administrator has configured.
Click Log In.
To log on as a guest user
Guest access to NFuse Classic is available only if your administrator has enabled this feature. Guest users do not need to provide a username and password to log on to NFuse Classic.
From the Login page, select Guest User.
Click Login. Applications available only to guest users are displayed in the Applications page.
To log on using a smart card
If your administrator has enabled this feature, you can log on to NFuse Classic using a smart card.
Insert your smart card into the smart card reader attached to your computer, if you have not done so already. Leave the smart card in the reader – do not remove it.
From the Login page, select Smart Card. Note that you will see this option only if silent authentication is disabled in the Settings page.
At the prompt for a certificate or PIN, type your personal identification number (PIN).
To log on using Desktop Credential Pass-Through
Depending on what your administrator has configured, you may be able to log on to NFuse Classic using Desktop Credential Pass-Through. This feature allows you to log on using the credentials you provided to access your Windows desktop. Your application set is automatically displayed.
However, if silent authentication is disabled in the Settings page, the Login page is displayed and you must log on as follows:
From the Login page, select Desktop Credential Pass-Through.
Depending on your configuration, you may be prompted for your username, password and domain.
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Changing your Password
Depending on what your administrator has configured, you can:
Change your password in an NFuse Classic session, at any time. Click the Change Password icon to display the Change Password page.
Change your password when it expires. The Change Password page is displayed automatically when your password expires.
To change your password
In the Change Password page, type your old password.
Type your new password.
Retype your new password to confirm it.
Click Submit.
Tip! Make sure CAPSLOCK is not on before you change your password.
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Accessing your Applications
After you log on to NFuse Classic, your application set is displayed in the Applications page. Individual links to applications may be displayed or folders containing groups of applications. For example, the “Office” folder may contain Microsoft Word and Excel.
You can configure the level of detail shown for applications; for example, you can display application icons, names and descriptions. How?
To navigate your application set
If the Up button is active, click this to navigate up a folder directory tree. The button is grayed out when you are at the top-level folder.
If the Top button is active, click this to navigate directly to the top of a folder directory tree. The button will be grayed out when you are at the top-level folder.
To open a folder, click on it.
To close a folder, click the Up button.
Tip! Click the Refresh icon to update your display. When you refresh your display, any updates your system administrator has made, such as adding new applications, are displayed.
To launch an application
From the Applications page, click the application’s name or icon. The application is launched in a Web browser window or a separate window on your desktop.
You may be able to configure how your applications are launched, depending on what your administrator has configured. How?
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Configuring Application Settings
From the Settings page, you can customize the look and feel of your NFuse Classic session. Click the Settings icon to display the Settings page, if your administrator has made this option available. The settings you configure are remembered for all future applications launched with NFuse Classic from the same computer.
The settings you can configure include:
Remember folder location. Select this option to start future NFuse Classic sessions at the same folder as in your last session. For example, if you last worked in the “entertainment\games” folder, your new session will start in this folder.
Show current folder location. Select this option to show the current folder path; for example: “\entertainment\games”.
Use silent authentication. Select this option to bypass the Login page, depending on what your administrator has configured.
Application detail display. Select the level of detail you want displayed for applications. Applications can be represented using icons or names, or both. You can choose from:
Icon: displays icons to represent your applications
Name: displays the names of your applications
Description: displays descriptions of your applications, if your administrator has made these available.
Window Size. Specify the size of the window in which applications are launched. You can choose from:
Standard: Select from the list of predefined window sizes; for example, 800x600.
Custom size: Select this option to specify the size of the window in pixels.
Percent of screen: Select this option to specify the window size as a percentage.
Window Color. Specify the number of colors used in the window in which applications are launched. You can choose from:
No preference. Uses the default settings your administrator has configured.
16 colors
256 colors
High color (16 bit)
True color (24 bit)
Maximum Audio Quality. Specify the level of sound quality required. Note that you can only play sound if the published application and client computer support this. You can choose from:
No preference. Uses the default settings your administrator has configured.
Off. Select this to turn sound off.
Low quality. This provides sound with the minimum impact on system performance.
Medium quality. This option optimizes sound quality and system performance.
High quality. This provides high sound quality but may impact system performance.
Embedded Client. Specify the Citrix ICA Client you want to use to launch your applications. You can choose from:
No preference. Uses the default settings your administrator has configured.
Local client. Uses the ICA Client currently installed on your computer.
Auto. NFuse Classic decides which ICA Client to use. You do not need an ICA Client installed on your computer.
Java Client. Use the ICA Java Client to launch applications. Citrix recommends you use the ICA Java Client if you do not have a local client installed, if you are unsure about which client to use, if you are using a modem, or if you do not have permissions to install software on your computer.
Tip! If you use an ICA Client that is not suitable, NFuse Classic prompts you to save a .ica file. If this occurs, cancel the prompt and contact your system administrator or helpdesk.
Java Client modules. Select the components included in the ICA Java Client. For more information about these components, see the Citrix ICA Java Client Administrator’s Guide on the Citrix Web site at: http://www.citrix.com/. Your system administrator should also be able to advise you on which components to select.
When you have finished, click Submit to apply your changes.
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Connection Troubleshooting
If your are unable to connect to the Citrix server, this is usually client side settings otherwise more likely and definitely 'firewall' related.
Before going any further and to avoid any nonnecessary other checks, please ensure that your firewall (if you have one) is not blocking ports 1494, 1495 and 1496 outbound. This is absolutely the first step that MUST be taken before continuing.
Client settings
First, to determine whether the problem is definitely being caused by your firewall or by your computer settings, you could try connecting to an external Internet provider. You would need to dial out via a modem and connect to a provider and try to access the Citrix server through them rather than through your internal network. If you can connect outside of your network and firewall then there is a reasonable indication that the problem is an internal one.
Try the following:
Try connecting using the full Citrix® ICA® Clients ;
Ensure the Network Interface Card (NIC) has the latest driver installed;
For MS Windows users, ensure that the latest service pack or service release is installed for the operating system;
Ensure to use the latest IP stack for the client operating system;
If using Windows 95/98 based client, delete the following registry key using regedit and retry: HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing\HardwareID
If you are using DHCP, disable it and enter a static ip address.
Firewall restrictions
Some organisations have a firewall set up between their servers and the external world primarily for security reasons.
In most cases the default firewall setting are not configured to let the 'ica' protocol in and out. Citrix server requires that the 'ica' protocol be available. It is possible to reconfigure your firewall to allow for 'ica'. If your firewall is a Socks Proxy based, you must use the full Citrix® ICA® Clients and then configure the Proxy/Port section by entering the IP address and port number of your Proxy server.
You might need to consult your IT section (if you have one) and get help or permission from higher powers to alter the firewall.
The TCP Port number that requires altering are:
1494, 1495 and 1496 outbound
1023 and above inbound
To be even more secure you may want to set up your firewall so that only packets going out through these ports to our Citrix server Farm (206.172.19.128/27) are allowed.
Application launching
Some web browsers, more specifically Internet Explorer version 5.x, and/or Service Packs render the browser incapable of launching published applications from a Web page. This includes NFuse icons or any static ICA file launched by the Web browser.
After installing ICA Client, users cannot launch published applications using NFuse or any Web-hosted ICA file. No error message is returned.
Installing the Citrix ICA Client on Windows machines copies a file named Npican.dll to the \Program Files\Internet Explorer\Plugins directory. After client installation, as soon as Internet Explorer is launched, the following registry key is created by IE:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Plugins\Extension\.ica
If IE 5.5 SP2 is installed, the presence of this registry key creates an incompatibility that renders IE incapable of launching published applications using NFuse or any Web-hosted ICA file. The registry key can be deleted, but as long as the Npican.dll file remains in the Plugins folder, the registry key is recreated each time you start Internet Explorer and attempt to launch a published application.
To resolve the issue, follow these steps:
1- Delete the Program Files\Internet Explorer\Plugins\npican.dll file.
(or Program Files\Netscape\Communicator\Program\plugins\npican.dll if Netscape)
Note: to ensure that all npican.dll files are deleted make a search for this file on your computer, then delete them all, except the one located in ICA Client folder.
2- Delete the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Plugins\Extension\.ica
registry key, including all of its contents.
3- Restart your web browser.
You can also automate this process. The file and registry setting can be deleted with a script file if the client machine has access to Regini.exe. Regini.exe is included by default on Microsoft Windows NT and 2000 operating systems, but not Windows 95, 98, or Millennium Edition. Regini.exe is also available in all versions of the Windows NT Resource Kit.
To do so, download Icafix.zip and unzip it anywhere on the client device, then execute Icafix.bat file. Then restart your web browser and try again.
If it still does not work, that means there are some other npican.dll files somewhere on the disk. Make a search for npican.dll on your computer and delete them all, except the one located in ICA Client folder. You need to delete .ica registry key again. Restart your web browser and try again.
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Printing
Make sure you have a printer set up on your own computer. This can be a local printer (ie directly connected to the back of your computer) or a network printer- either will work
Log into the application from which you wish to print
Send your job to the printer in the same way you would on your own computer
Your job will be sent to your normal ("default") printer- wherever you normally collect your printouts
If it doesn't work: Open your word processing program and send a document to the printer. Check that your document prints out where you expect it to, and your printer is not just turned off or offline!
If it still doesn't work: The Citrix server may not have the correct driver for the printer you are using.
Please call the Helpdesk - 1-888-545-9265 x 235. You will need to have all the details about your printer model ready, so that we are able to get the correct driver.